This is an exciting opportunity to gain experience in a growing Care and Support team at Muscular Dystrophy UK. Working in the care and support team you will be given extensive opportunities to develop your own skills and contribute significantly towards making a real difference to the lives of the 70,000 people living with muscle-wasting conditions in the UK.
The Care and Support team is dedicated to making sure individuals affected by a muscle-wasting condition have access to the right information and advice. You will help these individuals get the support and care they need.
We offer a personal support system for people at their point of need, with a specialist helpline and free information. Last year the care and support team responded to more than 25,000 requests for help.
The Joseph Patrick Trust (JPT) is the welfare fund within Muscular Dystrophy UK provides grants towards the costs of specialist equipment such as powered wheelchairs, adapted computers and electric beds, for children and adults with muscular dystrophy or a related neuromuscular condition.
This role is perfect for someone with interests in care and support services and wants to learn more about the sector by undertaking a broad range of tasks.
Main purpose of role:
- Ensure that all MDUK supporters/ visitors receive a kind and professional first point of contact with the charity, through the Helpline.
- To support and guide all enquirers to the Helpline and switchboard with knowledge, sensitivity, professionalism and the utmost integrity, asking for guidance where necessary.
- To signposting appropriately.
- Respond to or pass on helpline answerphone messages to the relevant individual/team
- To support the team with being the first point of contact for all visitors to Muscular Dystrophy UK’s reception
- Ensure visitors sign in and out as well as receive a visitors badge during visit
- Support Care and Information team with administrative duties
- Support the Information and Support Officer with publication requests
- Work with the Information and Engagement Officer by cross-checking details in our factsheets e.g. check contact numbers are up to date
- Support the charities advocacy and welfare services
- Support Muscular Dystrophy UK’s Advocacy service by responding to helpline advocacy calls and sending out advocacy consent forms
- Carrying out follow-up work to support the team as required
- Contact supporters and help write our advocacy success stories
- Database/record keeping
- Update the Requests for Support log for all calls and emails taken – ensuring record keeping and helping to identify trends in support requests are identify areas for improvement.
- Update contact information onto the Raisers Edge database, the request for support log and advocacy log promptly.
- Support the Equipment Grants Coordinator with writing up case studies for JPT
- Chasing-up missing documentation for grant applications
- Support the Care and Support team with the planning, organisation, running and coordination of outreach events and activities
To be successful in this role you will need:
- To be educated to degree level or working towards completion of undergraduate study (desirable)
- The ability to work independently and use own initiative
- Evidence of good standard of verbal and written communication skills
- Excellent time management and organisational skills
- A keen attention to detail and accurate data entry skills
- A positive, confident, friendly and enthusiastic attitude
- Experience in using basic PC applications (including Microsoft Office: Excel, Word and Outlook)
- Experience using the Raiser’s Edge database (desirable)
- An understanding of some of the challenges individuals with disabilities face
- Interest in working within care and support services
- An interest in the charity sector
Values and behaviours:
- A positive attitude and approach that reflect the charity’s values.
- To contribute to the development of the charity and the care and support team.
- A commitment to and an understanding of disability issues, equal opportunities and diversity.
- To demonstrate role model behaviour at all times.
What we can offer you
- Training required for the role and a full induction at the charity
- The chance to develop valuable care and support skills
- The chance to gain an insight into the running of an established national charity
- First hand experience working as part of successful and established care and support team
- An overview and understanding of the broad range of care and support outreach activities and events at Muscular Dystrophy UK
- Working closely with staff within Muscular Dystrophy UK and gaining a knowledge of the voluntary/ third sector
- The satisfaction of knowing that you are making a vital difference to the work of Muscular Dystrophy UK
- References for future employers (upon successful completion of an 8 week period)
This is an unpaid internship which will be for 3-6 months (with possible extension), 2-4 days per week (between Tuesday and Friday- please note Friday is a compulsory day) 9am – 5pm), based at our head office: 61A Great Suffolk Street, London, SE1 0BU.
Lunch (up to £5) and travel (within zone 1-6) to the Muscular Dystrophy UK office will be reimbursed.
What to do next
If you would like to apply for the position of Care and Support Intern please send your CV and covering letter to firstname.lastname@example.org. If you have any questions at all please get in touch with Maddy or Princess on 02078034800.