Why do we need you?

Muscular Dystrophy UK is the charity for the 70,000 people living with muscle-wasting conditions in the UK. We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions.

In addition to funding world-class research to find effective treatments and cures, we provide practical information and advice for individuals and their families. We campaign to raise awareness and bring about change, award grants towards the cost of specialist equipment, such as powered wheelchairs and provide specialist education and development for health professionals.

We need dedicated volunteers to support the database team to help with the charities vital work.


What will you be doing?

You will assist the Fundraising Database Manager and the Database and Direct Marketing Administrator by performing specific regular tasks involving the charity’s CRM database (Raiser’s Edge).  These tasks will include downloading, processing and importing data into the database and processing returned mail.   You will gain experience working in a busy fundraising department and learn the essentials of charity database marketing.

Data transfers

  • Online shop
  • Entries for MDUK’s own running series ‘Town & Gown’
  • Online event enquiries and registrations
  • Weekly lottery
  • Raffles

This involves downloading and processing files, de-duplicating against Raiser’s Edge and importing the resulting files into Raiser’s Edge.

Returned mail

  • Sorting returned mail and updating donor’s records on Raiser’s Edge
  • Processing requests to be removed from our mailing list
  • Other tasks as required may include helping to process Direct Debits and Gift Aid administration.


Person specification



  • Able to commit to volunteering at least one day per week for three months.
  • Confident computer user with extensive experience of using Excel.
  • Ability to work methodically and accurately with excellent attention to detail.
  • Well organised, methodical and able to show initiative.
  • Sensitivity and initiative when dealing with donors personal details.
  • Speed and accuracy in data input and data processing.


  • Good educational standard (minimum A level standard or equivalent).
  • Experience of using a database, especially Raiser’s Edge.
  • Experience of processing and importing data into a database.


What benefits can I expect?

  • The satisfaction of knowing you are making a valuable contribution to Muscular Dystrophy UK and to supporting our vital work
  • You will receive a full induction and further information about Muscular Dystrophy UK
  • The enjoyment of meeting new people in your community and working as part of our skilled and friendly fundraising database marketing team
  • Training on Raisers Edge database
  • The opportunity to develop new and existing skills in a busy fundraising environment and build on skills in database processing and marketing
  • The chance to gain experience of working within a leading charity
  • You will receive a full induction and further information about Muscular Dystrophy UK
  • Your volunteer manager will work with you to identify your development goals through monthly 1:1’s and help you work to achieve these
  • Travel and expenses reimbursed if volunteering for a full working day or more


Where will I be based?

You will be based based at our Head Office in London – a short walk away from Southwark tube station.


How much time do I need to commit?

We are looking for someone to commit to volunteering with us at least one day a week for a 3 month period.


What support will I be given?

A dedicated member of staff will guide and support you in your work plus you will receive supporting materials, a full induction to the charity and specific training, where appropriate, to help you get the most from your role.


How do I apply?

If you would like more information please send us an email or call the fundraising hotline on 0300 012 0172 (freephone). To apply please complete the online application form.


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