Welcome to Muscular Dystrophy UK’s online shop at www.musculardystrophyuk.org/shop (the ‘Site’). This Site is owned by Muscular Dystrophy Trading Ltd. (705357), the trading arm of Muscular Dystrophy Group of Great Britain and Northern Ireland. Your personal details will be held by the Muscular Dystrophy UK and Dawleys Limited (the fulfillment company that delivers orders) for the purposes of the fulfillment of your order. Please read the following policies carefully before using the Site. By using the Site, you signify your agreement to be bound by these conditions.
In these policies, the following definitions apply:
“Muscular Dystrophy UK” (also referred to as ‘we’ and ‘us’) means Muscular Dystrophy Trading Ltd. (705357).
“Site” means Muscular Dystrophy UK ‘s online shopping website at www.musculardystrophyuk.org/shop
“Shop” means Muscular Dystrophy UK ‘s online shop for online ordering of merchandise located at www.musculardystrophyuk.org/shop .
These are the general terms and conditions of Muscular Dystrophy UK governing your use of the Site.
1. What you are allowed to do
1.1 purchase goods from the Shop, provided you accept the Terms of Sale, which will apply to any contract made between you and Muscular Dystrophy Trading Ltd. for the purchase and sale of goods from the Shop. These terms are outlined in Section 2 below
1.2 browse the Shop using a compatible web browser. Permission to browse the Shop includes permission to make temporary or cached copies of parts of the Shop to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Shop by you
1.3 print a copy of any page of the Shop for your own personal purposes, provided you do not do any of the things set out under “What you are not allowed to do”.
2. What you are not allowed to do
2.1 you may not remove or change anything on the Shop
2.2 you are not allowed to copy or use any material from the Shop for any commercial purpose.
2.3 you are not allowed to remove or change any copyright, trade mark or other intellectual property rights notices contained in the original material or from any material copied or printed off from the Shop.
3. Your personal information
4. Usernames and Passwords
4.1 If you want to purchase something from the Shop, we will ask you to register an account with us. During registration, you will be asked to provide your email address and password, which you can use to make a purchase
4.2 You must keep your password(s) confidential at all times, and must not disclose the password(s) or permit anyone else to use your password(s). Any breach of any of these terms by anyone to whom you disclose the password(s) will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms
4.3 In the event of any failure or error in the operation of a password(s), you shall cease using the password(s) and exit the Shop immediately, and notify Muscular Dystrophy Trading Ltd. of such failure or error.
5.1 All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trade marks and logos) contained in this Site is either owned by Muscular Dystrophy UK or has been licensed to Muscular Dystrophy UK by the rights owner(s) so that Muscular Dystrophy UK can use this material as part of the Shop. These rights are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Shop and the material they contain as set out in these terms.
6. Third party websites
6.1 This Shop may also contain links to other third party websites, which are not under the control of and are not maintained by Muscular Dystrophy Trading Ltd. Any such links are not an endorsement by Muscular Dystrophy UK of any products or services available on such sites. Muscular Dystrophy Trading Ltd. provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such sites or information contained in them.
7. Suspension and termination of accounts
7.1 Muscular Dystrophy Trading Ltd. may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Shop from time to time. Access to or use of the Shop or pages linked to it may be interrupted or contain errors
8. Enquiries or complaints
8.1 If you have any enquiries or complaints about the Site then please address them to Muscular Dystrophy UK – find out how to contact us.
9. General and governing law
9.2 This Agreement constitutes the entire agreement between Muscular Dystrophy Trading Ltd. and you and takes the place of all prior agreements, representations, statements and understandings between Muscular Dystrophy Trading Ltd. and you regarding the use of the Site. You agree that you have not relied upon any representation or statement not recorded in these Conditions in entering into this Agreement.
9.3 The failure of Muscular Dystrophy Trading Ltd. to exercise or enforce any right or provision of this Agreement or the delay by Muscular Dystrophy Trading Ltd. in so doing shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The section titles in this Agreement are for convenience only and have no legal or contractual effect.
9.4 These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts in respect of any dispute arising from these terms and conditions. II.
1. The Sales Terms Should you purchase any goods from the Shop, you will be contracting with Muscular Dystrophy Trading Ltd. on the terms outlined below. Please read these terms and conditions carefully.
1.1 These Terms of Sale (“Sales Terms”) govern the supply of any goods you order via this Shop. Please read through the Sales Terms carefully. If you do not agree with the Sales Terms, do not order any goods from this Shop. If Muscular Dystrophy Trading Ltd. accepts any order for goods from you, then its agreement with you will be made on these Sales Terms.
1.2 Please note that v reserves the right to amend the Sales Terms from time to time.Muscular Dystrophy Trading Ltd. will publish the amended Sales Terms on the Shop and any new versions of the Sales Terms will come into effect as soon as Muscular Dystrophy Trading Ltd. publish them on the Shop (with the exception that any orders that Muscular Dystrophy Trading Ltd. have already accepted from you prior to any such change will be subject to the Sales Terms in force at that point).
2. Availability of the goods supplied by the Shop
2.1 Muscular Dystrophy Trading Ltd. may terminate or suspend the supply of any goods displayed on the Shop in the event of out of stocks, for support or maintenance work, in order to update content or for any other reason. Muscular Dystrophy Trading Ltd. may do this at any time and without notice. Products on the Shop are normally available for dispatch within 24 hours and for products with slower availability, an estimated shipment preparation time is provided in the associated product listings on the Shop.
3. Buying goods from this Shop
3.1 Pricing policy – Muscular Dystrophy Group Trading Company Ltd may change the prices of the goods displayed on the Shop at any time. The prices for all the goods available on the Shop are clearly marked in their description and are inclusive of VAT (if applicable). All applicable delivery charges are also displayed on the Shop. All prices are in Pounds Sterling. Muscular Dystrophy Trading Ltd. may make available offers and discounts using promotion codes. Only one promotion code is valid per order.
3.2 Conclusion of Contract of Sale -The information relating to Muscular Dystrophy Trading Ltd’s goods and relevant prices are displayed on the Shop for your information and to enable you decide whether you would like to make us an offer to purchase any such goods. When you place an order to purchase a product from www.musculardystrophyuk.org/shop, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you. That acceptance will be complete at the time we send the dispatch confirmation e-mail to you. Any products on the same order which we have not confirmed in a dispatch confirmation e-mail to have been dispatched do not form part of that contract.
3.3 Method of payment – For orders placed via the Shop, Muscular Dystrophy Trading Ltd. accepts Visa, Visa Electron, Mastercard and bank Maestro cards. Muscular Dystrophy Trading Ltd. does not accept American Express, Diner’s Club, Solo. When making your payment, it is imperative that you provide the information that Muscular Dystrophy Trading Ltd. specify is required, for example, cardholder’s name as it is shown on the card and address exactly as it appears on the card statement. Your card will be debited when Muscular Dystrophy Trading Ltd.confirms that it has accepted your order. Ownership or title to the product shall not pass to you, the buyer, until Muscular Dystrophy Trading Ltd. has received payment in full.
3.4 Delivery – delivery to any UK mainland address and Northern Ireland (excluding offshore territories) is charged at £4.25. Delivery to Europe is £9.25 and £12.25 for the rest of the world.
These charges cover packing, handling and delivery. Orders are usually responded to within 72 hours, and are dispatched to arrive within 14 days. If you have not received your goods within the above timeframe, please contact the shop on 0300 102 3222.
3.5 Out of stock – If any item you have chosen is unavailable, Muscular Dystrophy Trading Ltd. will contact you via telephone or your email address and set out the options that are available to you.
3.6 Return of goods policy – We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging (with your customer advice note) within 14 days of the date of receipt and we will refund your money or send you a replacement – no questions asked. Items returned under Muscular Dystrophy Group Trading Company Ltd’s 14 days returns policy must be unopened with any seals and shrink-wrap intact (e.g., for CDs and DVDs, electronics, food). Please note: we can only accept the return of opened items if they are faulty. We are only able to replace identical products (requests for different sizes acceptable), so if you wish to order additional items it will be treated as a new order. Muscular Dystrophy Trading Ltd. guarantee is in addition to your statutory rights. When you send your item back to us, we’ll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us. If the product is damaged in any way or has become broken in transit please contact customer services by email (see our full contact details).
3.7 Cancellation Policy – Please note that you have a legal right to cancel your order within 7 days of the date of receipt of the goods (provided the goods are returned to us new and in an unused condition in the original packaging together with a copy of the receipt. By returning, packing securely and enclosing the advice note and sending it back to: Muscular Dystrophy UK, PO Box 33, ROSS-ON-WYE, HR9 9WA. (see our full contact details), refund will be provided within 30 days of the date of cancellation.
3.8 Two-factor authentication – The EU regulation PDS2 sets out fraud prevention measures called Strong Customer Authentication, commonly known as two-factor authentication or two-step verification. When using the shop, you may be required to authenticate your purchase using two-factor authentication. You can find out more about what this requires here. Muscular Dystrophy Trading Ltd. accepts no liability for issues you have with two-factor authentication, and if you have any questions you should first speak to your bank.