Councils unable to enforce new equality law

Published Date
Alexa Follen
Lauren West being assisted into a taxi by a driver

Muscular Dystrophy UK, working with disability activist Doug Paulley, has today revealed that the majority of councils will be unable to enforce a new equality law for disabled taxi users.

A change in the Equality Act enacted in April this year means that taxi drivers face a fine of up to £1,000 if they refuse to transport wheelchair users or attempt to charge them extra.

However, the law only applies to drivers registered on council lists of wheelchair accessible taxis, known as Section 167 lists.

The Department for Transport has recommended that councils have them complete by this October, but research has revealed that less than half plan on doing so.

Doug Paulley conducted Freedom of Information research with all councils in England, Scotland and Wales. He found:

  • Only 11 per cent of councils have created a list, with a further 30 per cent intending to do so this year.
  • That means 59 per cent have no firm plans to hit the deadline, including 26 per cent who have no plans to create a list at all.

The research found that many councils were not aware of the role of the Section 167 lists and many were completely unaware of their responsibilities, even those with otherwise good track records on disability provision. Transport for London, which is responsible for licensing in the capital, said that as all licensed vehicles must be wheelchair accessible that they had no need for a list. However, without the list, drivers cannot be held accountable if they discriminate against disabled passengers.

Nic Bungay, Director of Campaigns, Care and Information at Muscular Dystrophy UK, which lobbied for years for the law change, said:

“Taxis are not a luxury for disabled people – they often represent the only way to get from A to B when public transport isn’t accessible. Doug’s research comprehensively demonstrates how many councils are failing to ensure that disabled passengers are not penalised. We need them all to implement lists now as per the government’s recommendations, and for the Department for Transport to promote the lists as a matter of urgency.”


Doug Paulley carried out the research following a Select Committee report into the Equality Act 2010 on disability. He says:

“It is disappointing that the Government’s intent in bringing in this legislation is being undermined by the failure of many councils to undertake the required office work, meaning that taxi drivers can continue to discriminate against wheelchair users with impunity. While conducting this research, it became clear that many councils simply didn’t think to create them until prompted. I recommend disabled people and their allies raise the issue with their local council.”

Paulley’s research also found that:-

  • Two fifths of councils have under 10 per cent of their vehicles registered as wheelchair accessible, with 15 having no wheelchair-accessible taxis registered at all
  • Only 30 per cent of councils require taxi drivers to take part in disability awareness training.

Research by Muscular Dystrophy UK in 2016 has indicated that a quarter of disabled people have been refused service by a taxi driver, purely because they are disabled.

Take action

  • We are calling on the government to make councils take their responsibilities seriously, and for all councils to set a deadline for creating a list.
  • Find out if you’re affected: Doug Paulley’s research in full is available at, including full licensing authority breakdowns.
  • Tweet your local council: Taxis are not a luxury for disabled people. Please support the equality act and make your taxis accessible #section167fail


For more information, please contact the Trailblazers on 020 7803 4800

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